Orders are delivered within Mainland Portugal, Madeira, and Azores.
If the user resides outside the above delivery areas and wishes international delivery, please consult https://blackonix.webincode.pt/ for information on foreign commercial sites of At Street.Coffee® - SPECIALTY COFFEE FOR ALL.. Orders must be placed through the respective country site.
These terms apply exclusively to merchants.
Both parties agree that their relationship will be governed exclusively by the general conditions described herein.
These terms aim to define the general sales conditions between At Street.Coffee® - SPECIALTY COFFEE FOR ALL. and the User, from the moment of order to the various services provided, including payment methods and delivery terms.
They govern all steps necessary to complete the order and ensure proper follow-up of the transaction between the contracting parties.
Users may place orders online at www.At Street.Coffee® - SPECIALTY COFFEE FOR ALL..pt, in compliance with e-commerce laws.
If a VAT number is required on the invoice, please indicate this when completing your order.
Order processing begins only after payment confirmation. If shipping details are incorrect or changes are needed, please request modification or cancellation via email at geral@dolulingerie.com.
By placing an order at geral@dolulingerie.com, the User:
– Declares having read and agreed to these Terms and Conditions;
– Confirms being at least eighteen (18) years old or of legal age in their jurisdiction;
– Declares legal capacity to contract and use payment methods;
– Will not use the website fraudulently or against the law or public morals;
– Accepts Portuguese law as governing any disputes, without prejudice to contrary legal provisions, EU directives, or international treaties.
In case of typographical/computer errors regarding product descriptions or prices, the client may cancel the purchase under applicable law. At Street.Coffee® - SPECIALTY COFFEE FOR ALL. reserves the right to propose order adjustments if an error affects the company. Product colors may differ slightly due to device display settings, though At Street.Coffee® - SPECIALTY COFFEE FOR ALL. strives to use the most accurate images possible.
Stock is frequently updated. If a product is unavailable due to a system error, efforts will be made to find a solution, and an email will notify the client. If the order cannot be fulfilled, the full payment will be refunded via the original payment method.
Orders may be delivered via:
• In-store pickup
Pickup is available at our store (Avenida Capitão João Almeida Meleças nº70, Alverca). Customers can view, try, and exchange items in-store. Pickup has no shipping or handling fees.
• Delivery to your address
Orders are shipped through qualified carriers to the address provided at checkout.
Estimated delivery times:
– Mainland Portugal: 1 to 7 business days
Shipping costs:
– Mainland Portugal and Islands – €4.80
Free shipping for orders over €99 (valid only for Portugal).
For EU orders, only shipping costs apply. Orders outside the EU may incur customs fees, borne by the customer.
Orders are shipped within 48h after payment confirmation, usually within 24h unless high volumes occur.
If delivery fails (e.g., recipient unavailable), our partner carrier will leave a notice to arrange a new attempt.
For questions, contact geral@dolulingerie.com with subject “Order not received – Order Number.”
Returns or exchanges must be made within 7 days of receipt, with the original packaging and attached invoice.
Items for exchange must remain intact in the original box.
To initiate a return or exchange, email geral@dolulingerie.com.
For returns via registered mail, shipping costs are borne by the customer.
We do not accept returns or exchanges for intimate lingerie (underwear).
Exchanges and returns are validated only after receipt and inspection confirming perfect condition.
Refunds will be made via bank transfer to the customer's NIB within 15 days of receipt and validation.
All returns/exchanges must be sent to:
Avenida Capitão João Almeida Meleças nº70
2615-096
Alverca
Available payment methods:
– Credit Card
All payment data (card number, expiry, security code) are securely transmitted via encrypted protocols to the payment service providers: VISA, Mastercard, American Express.
– Multibanco
Choose “Multibanco” at checkout to generate payment reference data. An email will confirm these details. Payment must be made within 2h, or the order will be cancelled. Processed by IfThenPay.
– PAYSHOP
– MB Way
Pay and transfer immediately using your phone number:
• Select MB Way payment option and provide your phone number.
• Wait for the pending payment notification in the MB Way App.
• Approve payment within 10 minutes using your PIN.
Multibanco payments are processed by IfThenPay: https://ifthenpay.com/
Cash on delivery is not available.
Payment options may be temporarily unavailable due to technical or maintenance reasons.
At Street.Coffee® - SPECIALTY COFFEE FOR ALL. has only a duty of means. The company excludes all liability for internet-related issues, service interruptions, external intrusions, viruses, or force majeure, to the extent permitted by law.
Products are described accurately. At Street.Coffee® - SPECIALTY COFFEE FOR ALL. is not liable for site or catalog errors, except in case of warranty. Uncontested operations within 6 months cannot be claimed.
In compliance with Law no. 67/98 of 26 October on Personal Data Protection, At Street.Coffee® - SPECIALTY COFFEE FOR ALL. is responsible for the personal data collected on www.At Street.Coffee® - SPECIALTY COFFEE FOR ALL..pt. Data are used for order processing, administrative support, and statistics, and may be shared with trusted third parties for direct marketing. Users have the right to access, correct, or delete their data by providing their name and client number.
Users authorize automated processing, including cookies.
Data can be accessed or modified anytime in “My Account.”
These general conditions constitute the entire agreement. If any clause becomes invalid due to law changes or court decisions, it does not affect the validity of other clauses.
These terms apply for the duration of services offered by At Street.Coffee® - SPECIALTY COFFEE FOR ALL.. All exclusive website items are valid while stocks last.
Records maintained in At Street.Coffee® - SPECIALTY COFFEE FOR ALL.'s secure systems are considered evidence of communications, orders, and payments.
Orders and invoices are archived in reliable and durable media for long-term reference.
Portuguese law applies. Arbitration is available for dispute resolution.
At Street.Coffee® - SPECIALTY COFFEE FOR ALL. provides information to access the official EU consumer complaint website.
Failing resolution by agreement, disputes are submitted to the competent Portuguese court.
